Privacy Policy

FIXAT 4 U LTD, operating under the trade name UTO, acts as the Data Controller for the collection of personal data. The purpose of this data collection is carefully managed by FIXAT 4 U LTD, trading as UTO, in accordance with established guidelines and regulations.

Effective Date: 01/01/2026
Company: Fixat 4 U Ltd (trading as UTO)
Registered in: England and Wales
Contact Email: fixat4u@gmail.com

1. WHO WE ARE

UTO is a private hire licenced operator that connects passengers with self-employed drivers for transportation services.

We act as a data controller for personal data collected via:

Website (www.uto.taxi)
Mobile applications (Passenger & Driver apps)
Phone, WhatsApp, and email communications

2. WHAT DATA WE COLLECT

A. Passengers

We may collect:

Full name
Phone number
Email address
Pickup & drop-off locations
Journey details
Payment details (via secure third-party providers like Stripe)
Device data (IP address, app usage, cookies)

B. Drivers

We may collect:

Full name
Contact details
Driving licence & badge details
Vehicle information
Insurance & licensing documents
Location data (for dispatch & tracking)
Bank details (for payouts)

C. Automatically Collected Data

GPS location (during active trips)
App usage analytics
Cookies and tracking technologies

3. HOW WE USE YOUR DATA

We use your data to:

Provide and manage bookings
Match passengers with drivers
Process payments and payouts
Send booking confirmations and notifications
Improve platform performance
Ensure safety and prevent fraud
Comply with legal obligations

4. LEGAL BASIS FOR PROCESSING

We process your data under:

Contractual necessity – to provide transport services
Legal obligation – licensing, HMRC, regulatory requirements
Legitimate interests – improving services, fraud prevention
Consent – marketing communications (optional)

5. SHARING YOUR DATA

We may share data with:

Drivers (for trip completion)
Payment providers (e.g. Stripe)
IT and cloud service providers
Licensing authorities (e.g. local councils such as Gloucester / Tewkesbury)
Law enforcement if required

We do NOT sell your data.

6. DATA RETENTION

We retain data only as long as necessary:

Booking data: up to 6 years (for tax/legal purposes)
Driver documents: duration of contract + legal requirement
Marketing data: until consent is withdrawn

7. YOUR RIGHTS (GDPR)

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Data portability

To exercise your rights, contact: [Insert Email]

8. DATA SECURITY

We implement appropriate security measures including:

Encrypted data transmission (SSL)
Secure payment processing
Restricted access to personal data
Regular system monitoring

9. COOKIES

We use cookies to:

Improve user experience
Analyse traffic
Support booking functionality

You can control cookies via your browser settings.

10. THIRD-PARTY SERVICES

We may use third-party services such as:

Payment processors (Stripe)
Mapping services (Google Maps API)
Cloud hosting providers

These providers process data in compliance with GDPR.

11. INTERNATIONAL TRANSFERS

If data is transferred outside the UK/EU, we ensure appropriate safeguards such as:

Standard Contractual Clauses (SCCs)

12. CHILDREN’S DATA

Our services are not intended for individuals under 18.
We do not knowingly collect data from children.

13. CHANGES TO THIS POLICY

We may update this policy from time to time.
Latest version will always be available on our website.

14. CONTACT US

For any privacy-related questions:

Fixat 4 U Ltd (UTO)
Email: fixat4u@gmail.com
Website: www.uto.taxi